Cancellation Strategy Targeted by Craig Palmer

Lets have a huge round of applause for the business team.

"You are the balancers of the practice," Annette Ashley Linder told a standing room only convention center audience, leading the applause at the October 12 Scientific Program titled, "Reducing Cancellations and Failures." "Everybody in this room is responsible for practice growth," she said. "Cancellations and failures are a major frustration for all of us," Ms. Linder said, offering ready to use written and oral materials for retraining the dental team "and your patients." The course covered strategies working successfully in dental practices throughout the country. Ms. Linder is President of Capital Associates in Richmond, VA.